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Patient rights

Patient responsibilities

To achieve high-quality and safe medical treatment, the patient is obliged to:

  • actively participate in protecting, strengthening and restoring one's own health,
  • During the illness, act in accordance with the professional instructions and treatment plans received, to which he or she has consented orally or in writing,
  • provide the competent doctor and other competent health professionals with all necessary and truthful information regarding their health condition that is known to them and is important for further medical treatment, in particular information about their current and past injuries and illnesses and their treatment, illnesses in their family, any allergies and medications they are taking,
  • inform healthcare professionals about sudden changes in health status that occur during treatment,
  • be considerate and respectful of the privacy and other rights of other patients and healthcare professionals,
  • respect the published schedules, house rules and prescribed organizational procedures of healthcare providers,
  • Inform the healthcare provider in a timely manner about any absence for examination or treatment.

 

In accordance with the Medical Service Act, a doctor is not responsible for the course of a patient's treatment when the latter:

  • provides false information to the doctor about his/her health,
  • does not follow the doctor's instructions,
  • does not participate in protecting, strengthening and restoring one's own health.

 


Patient rights representative

NOTICE – Patient Rights Act In accordance with Article 58 of the Patient Rights Act (Official Gazette of the Republic of Slovenia, No. 15/08), we inform you that the following persons have been appointed to receive and process requests for the first review of a violation of patient rights (hereinafter referred to as the first request):

Jožica Trošt Krušec, Master of Laws.
Premises of the Koper Health Care Institute
Vojkovo nabrežje 4a
6000 Koper
Phone: 041 667 501
Email: zastopnica.pacienta@guest.zzv-kp.si

The patient may file the first request no later than 15 days after the alleged violation due to the alleged inappropriate attitude of healthcare professionals or healthcare associates, or within 30 days after the end of healthcare care, if it concerns alleged inappropriate behavior. The patient may file the first request within three months after the expiration of the deadlines from the previous sentences, if he or she learned about the violation later or if the consequences of the violation became apparent later.

The first request is submitted to the competent person of the provider (Article 60 of the Patient Rights Act). The first request, which is made in writing or orally on record, contains in particular:

  • the patient's personal name, residential address and contact details,
  • a description of the alleged violation of the patient's rights,
  • data on participating healthcare workers or healthcare associates,
  • information about any other persons involved,
  • time and place of the alleged violation of the patient's rights,
  • potential consequences of an alleged violation of patient rights and
  • a possible proposal for resolving the dispute.

 

The patient receives a copy of the minutes of the oral request. If it is not clear from the written request who submitted it or if the request is offensive or inappropriate, the request will not be considered. A written note will be made to this effect and sent to the patient, if known. If the written request does not contain all the elements necessary for consideration, the competent person will invite the patient to complete the request within a specified period. If the patient does not complete the request within the period, the request is deemed to have been withdrawn, which the patient will be informed of in the invitation to complete the patient's request.

In accordance with Article 49 of the Patient Rights Act, the patient has the option to authorize a patient rights representative who will provide basic information, offer professional assistance and provide specific guidance in exercising their rights in the field of healthcare,

Health insurance and the provision of healthcare services.

The nearest patient rights representative is:
Jožica Trošt Krušec, Master of Laws.
Premises of the Koper Health Care Institute
Vojkovo nabrežje 4a
6000 Koper
Phone: 041 667 501
Email: zastopnica.pacienta@guest.zzv-kp.si

Office hours: Wednesday 3:00 PM to 9:30 PM and Friday 2:30 PM to 9:30 PM

Office hours by phone: Monday, Tuesday and Thursday from 6:00 PM to 8:00 PM. Telephone number and ordering 05/66 30 809 from Monday to Friday from 8:00 AM to 2:00 PM.

 


NOTICE OF REPRESENTATION AND OTHER ASSISTANCE OPPORTUNITIES FROM A PATIENT'S RIGHTS REPRESENTATIVE

According to the Patient Rights Act (ZpacP), a patient (user of healthcare services) has the right to free assistance in exercising his/her rights under the ZpacP. The work of the representative is confidential.

Competences of the patient rights representative:

  • advises and assists the patient or represents him/her in exercising his/her rights under the ZPacP,
  • advises the patient in an appropriate manner about the content of rights, methods and possibilities of exercising them before or during treatment and when they are violated,
  • provides concrete guidelines for exercising rights and suggests possible solutions,
  • provides assistance to the patient in filing legal claims under the ZPacP,
  • makes necessary inquiries on behalf of the patient regarding alleged violations of health care providers,
  • informally mediated with healthcare providers with the aim of quickly eliminating violations,
  • when there is no violation of rights under the ZPacP Act, the patient is referred to a competent legal or natural person or competent state authority,
  • within the patient's authorization, files legal remedies and makes proposals, explanations and other statements on behalf of and in favor of the patient for a quick and successful resolution of the dispute,
  • provides the patient with basic information, offers professional assistance and provides concrete guidelines in exercising rights in the field of healthcare, health insurance and the performance of healthcare activities,
  • the healthcare provider must provide the representative with access to all information necessary for his work in relation to the matter he is handling,
  • The representative may review the patient's medical records based on their written consent (authorization).

 

The patient's representation with healthcare providers is carried out by the representative based on the patient's written authorization.

 

INFORMATION ABOUT THE NEAREST PATIENT RIGHTS REPRESENTATIVE

In our area, Ms. Jožica works as a patient rights representative.

TROŠT KRUŠEČ, Master of Laws.

Its headquarters and operating office are in Koper, Vojkovo nabrežje 4 A, in the premises of the National Institute of Public Health, Koper Regional Unit. The Institute's premises are in the city center, in the immediate vicinity of the Bonifika stadium and the roundabout at the junction of Ljubljanska cesta and Ferrarska ulica, next to a large parking lot.

Information on the operation of the agency:

Address:
Patient rights representative Jožica Trošt Krušeč
Vojkovo nabrežje 4 A
6000 Koper.
Email address: jozica.trost-krusec@nijz.si
Representative's phone number: 041 667 501

Office hours in Koper:

  • Wednesday from 3:30 p.m. to 9:30 p.m
  • Friday from 2:30 p.m. to 9:30 p.m.
  • Office hours by phone at tel. no. 041 667 501: Monday, Tuesday and Thursday from 6:00 PM to 8:00 PM. To visit the office, you must make an appointment in advance at the tel. no. for ordering: 05 66 30 841. Orders are possible every working day from 8:00 AM to 2:00 PM.